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Global Brand, Local Value

 

"TRUSOS stands for true outsourcing with a sense of urgency to deliver 360° of customer satisfaction."

The TRUSOS concept of “Managed Centrally, Delivered Locally” is the optimal solution for technology vendors in Support Services Outsourcing across APAC. This is because a partnership with TRUSOS will remove your Customer Satisfaction ratings from the mercy of the support provided by your local channel partners. The TRUSOS local Satellite Satellite Support Offices in each country will ensure a much better Customer Support Experience for your end customers by leveraging the Local Satellite Support Office in each country.

TRUSOS offers outsourced Technical Assistance Centres, (Logistics and Warehousing for hardware and professional services in 10 countries
(in 2010) and 15 countries ( 2011) within the APAC region.

"TRUSOS revolutionizes the way customer support is delivered in the multi-cultural and multi-lingual APAC marketplace by providing completely localized support out of each country of operation. This localized delivery of support will increase the satisfaction your customers get with each support experience. This increase in customer satifaction is achieved by moving them away from the quality of support they get from resellers, distributors or other channel partners, whose key focus is on sales, towards support from a highly trained group of support professionals, whose key focus is on customer experience."

Latest Updates

The TRUSOS Local Satellite Support Offices (LSSO) in Bangkok and Kuala Lumpur are live now. TRUSOS is currently working on starting Local Support Offices in China, Hong Kong, Japan, Vietnam, Indonesia, Philippines, Australia and Singapore in order to provide companies with the ablity to provide completely local support services in each country.

" For further information on how TRUSOS can add value to your Customer Support offering in various APAC countries, please call us on +6.03.7960.9570 or email us at : info@trusos.com

TECHNICAL SUPPORT -TRUSOS provides Level 1 and level 2 technical support through inbound calls, emails, remote login and chat.

Logistics & Warehousing - TRUSOS provides logistics and wareousing services for hardware RMA requirements in each country of operations

Professional Services -TRUSOS provides Professional Serivces inclduing onsite support, deployment and configurations services.

 
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